Create better connected teams and hold more productive meetings

InCollaborative Intelligence: Design Better Collaboration, Improve Team Productivity, and Build a Culture of Connection, the workplace collaboration experts at MURAL offer a holistic and comprehensive system for fixing todays broken teamwork culture. This book introduces the emerging practice of collaboration design, a cutting-edge approach to crafting collaborative experiences with a high degree of intentionality so that they deliver extraordinary, repeatable outcomes.

With a strong focus on activities and rituals that can be used by leaders and team members right now, the authors show businesses how they can innovate faster than ever. Readers will learn the skills they need to enable better collaboration, whether their teams are hybrid, remote, in-person, synchronous, or asynchronous. Based on decades of research, experience, and observations from working with thousands of teams globally in all kinds of collaboration spaces, this highly visual book provides the instruction you need to fix teamwork, transform your organization, and re-imagine whats possible at work.

Youll also find:How to build playbooks of collaboration methodsHow to create an inclusive, equitable, and collaborative environment that invites participation and unlocks the genius of your teamsHow to access unprecedented insights into how collaboration happens in your organizationStrategies for leading collaboration change at the organization level

A cant-miss guide for knowledge-work professionals,Collaborative Intelligence provides the direction youve been looking for to help teams innovate together.

Mariano Battan (mural.co; San Francisco, CA) is the CEO and co-founder of MURAL, a digital, visual collaboration platform used by thousands of leading companies like Google, IBM, Intuit, SAP, and Atlassian have deployed MURAL.

Jim Kalbach (mural.co; Jersey City, NJ) is a noted author and instructor in design, innovation, and customer discovery, and Head of Customer Experience at MURAL. He is the author of three successful books:Designing Web Navigation (2007),Mapping Experiences, 2nd Edition (2020), andThe JTBD Playbook (2020).

Introduction: Innovating Is Collaborating xiii

Chapter 1 Collaboration in Principle 1

Connecting the Genius of Your Teams

Beyond Meeting Hygiene

Collaborate Smarter

Principles of Collaboration

Welcome to the Renaissance of Teamwork

Chapter 2 Relational Intelligence 19

The Human Aspect of Collaboration

Trust Falls Wont Solve Your Problems

The Collaboration Mindset

Team Needs

Relationship Goals

Chapter 3 Collaboration Design 35

Making the Collaboration Experience Deliberate

Who Can Fix Bad Meetings?

What Does a Collaboration Designer Do?

How Can You Make Collaboration Work Better?

Declaration of Interdependence

Understanding the Collaboration Experience

Modeling Collaboration Experiences

Chapter 4 Collaboration Methods 55

Playbooks for Working Together

Guided Autonomy

The Games Teams Play

Structures and Patterns

Combining Methods

The LUMA System

Making Collaboration Methods an Everyday Practice

Chapter 5 Collaboration Spaces 75

Creating the Ideal Environment

The Spaces We Make for Collaboration

Designing Collaboration Spaces

The Jobs of Common Spaces

Dynamic, Visual, and Playful Spaces

Adaptive Space

Chapter 6 Modes of Engagement 91

Thinking about Time and Space of Collaboration

Modes of Collaboration

Engagement Types

Work Is Not a PlaceIts What You Accomplish Together

What Is a Meeting, Anyway?

Chapter 7 Collaboration Insights 111

Analyzing Collaborative Capacity

A 360-Degree View of Collaboration

Evaluating Teams

Assessing Collaboration across the Organization

Beyond the Organization

Chapter 8 Collaboration Strategy 131

Transforming Teamwork at Scale

The ROI of Collaboration

Ways of Driving Change across an Organization

All Management Is Collaboration Management

Collaboration Leadership

Afterword: Imagine It All Came True 150

Acknowledgments 151

About the Authors 152